The numerous “service measures” dealing with the removal of defective drain plugs and other parts which could flood the passenger compartment really deserve attention. They highlight the following points:

• Due to defective design or forgetting to fit necessary covers!!!!! Repeated damage was done to countless cars. It is noteworthy that on one occasion dealers were actually asked to check if the air inlet cover had been fitted in the factory or not!!! Is this the behavior of a “world leader”.
• How could such a company fail to address a single defect over many models and spanning a decade? Even the design of the W220 S-Class and other car’s air inlet section was such that in the monsoon buckets of water were let into the floor. We were asked to fit modified grills and call free monsoon camps to clean various poorly designed grills in the ventilation system yet no customer or dealer was ever told of any defective design or offered an apology.

We can show evidence that we were forced to cut various body parts and even source local items like mosquito net and modify terrible design failures to keep leaves and various debris from clogging various drains on many models. Yet if any customer suffered from leakage problems we were prohibited from sharing this information.